CRM FAQ

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  • How secure is my transaction and billing?

    For your own safety, we provide all means of payment through PayPal service. All payments are processed through the highly secure PayPal payment platform.

  • Can I cancel my subscription and when?

    You can cancel your subscription at any time in your account. Once the subscription is canceled, you will not be charged the following month. You will continue to access your account until your current subscription expires.

  • How long does the subscription last?

    Currently we offer monthly or yearly subscriptions. You can upgrade or cancel your monthly account at any time without further obligation. For whatever months your subscription is paid for, the service will also be activated.

  • How many users can use my subscription?

    The service offers platform authorization for an administrator type user. The administrator can add or remove as many users as he wishes, by restricting user-type permissions.

  • What are the types of users the platform offers?

    The platform offers the following users: Administrator, Professor, Secretariat, Accounting Office, Student and Parent (Tutorial Software)

  • Is there technical support?

    The platform is checked on a daily basis for errors or problems that may occur. In the event of a technical breakdown, you can contact us at support@groovygenie.com or by phone at 2103007917 (PO: 1000-1800)

  • Can I apply for a refund?

    In the case of a monthly subscription, the monthly payment is non-refundable. If you purchase an annual package, the amount of the service will be refunded.

  • Can I try your service for free?

    Of course! We are pleased to offer the full functionality of the software free of charge to anyone who wants to try our service. Our demo offers all the features of the platform

    Send us your question